Shipping

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Shipping & Returns

 

**Because we stock all of our items, all orders are processed and shipped within 1-2 business days.**

We do our best  to ship your items the same day if order is placed before 1PM Eastern Standard Time!

We are also upfront about our shipping costs. Because we use a cost based shipping rate, you will never be surprised at checkout with an unexpected shipping amount. We treat every item you purchase as if it were our own and we take extreme care in packaging each order.

 

Shipping:

 

All items are shipped by either FedEx , DHL (International Orders) or United States Postal Service(USPS) for Domestic


Generally, shipments under $35in value and under 2 lbs. in weight ship via USPS which can take between 2 and 7 business days for delivery.

Shipments over 3.1 lbs in weight ship via FedEx Domestically or DHL Internationally .

FedEx ship times vary depending on what area of the country we are shipping to. We are on the East Coast, so shipping using standard FedEx can take up to 6 business days to the West Coast.

Note: We currently ship to United States, Canada, UK & Worldwide.      

                                   

  Our Refund Policy

 

At Neon Daisy, LLC, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 15 days of receiving your order to obtain a refund. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 15 days from the day the return authorization was issued.

***We reserve the right to reject any returns and exchanges that do not meet these conditions.***

Please ship the item(s) by mail to:

Neon Daisy, LLC
13 Oakley Street
Massapequa, New York, 11758 

When we receive the item, we will credit your account promptly and send you a copy of the refund memo.

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